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Refund and Cancellation Policy

Last updated: November 6, 2026•Effective date: November 6, 2026

1. Overview and One-Time Payment Model

At ToolKB (https://toolkb.in), we believe in transparent, honest pricing with zero hidden fees.

All paid plans (Pro and Business) on ToolKB are strictly one-time advance payments for the duration selected at checkout (30 days for monthly or 365 days for annual access).

  • No Auto-Renewal: ToolKB does not operate recurring subscriptions, does not save your card details for future charges, and does not register bank mandates or UPI AutoPay debits.
  • Automatic Return to Free: Once your paid period expires, your account automatically returns to the Free tier. You will never receive an unexpected renewal charge.
  • No Cancellation Required: Because there are no recurring mandates to cancel, you do not need to submit a cancellation request to prevent future charges.

2. Duplicate Charges and Payment Gateway Errors

If a technical glitch, network timeout, or payment gateway delay causes your bank account, card, or UPI handle to be charged more than once for the same plan order:

  • 100% Full Refund of Duplicate Transactions: We will reverse any duplicate payment in full.
  • Resolution Timeline: Please email our support desk at support@toolkb.in with your payment receipt or Razorpay payment identifier (starting with pay_...).
  • Processing Duration: Once verified in our Razorpay merchant dashboard, duplicate refunds are submitted immediately. Standard Indian banking settlement cycles return the funds to your original payment method within 5 to 7 business days.

3. Failed and Pending Transactions

If funds are debited from your account but your ToolKB account fails to reflect an active Pro or Business tier:

  • This typically occurs if your browser was closed before Razorpay transmitted the authorization confirmation webhook, or if your bank held the transaction in a pending state.
  • Automated Bank Reversals: If the transaction failed at the gateway level, your bank or UPI provider will automatically reverse the amount back to your account within 3 to 5 business days per Reserve Bank of India (RBI) guidelines.
  • Manual Verification: If the funds were captured by Razorpay but not credited to your account, email us at support@toolkb.in. We will verify the transaction ID and manually activate your plan or initiate a full refund.

4. Voluntary Refund Requests and Digital Delivery

ToolKB tools are digital web utilities that execute entirely client-side inside your local browser.

Upon successful payment verification, your elevated daily quotas (100 or 500 daily compressions and PDF operations) and premium features are activated immediately on your Clerk account.

  • Because access to all paid tools and increased download allowances is granted instantly and files are processed locally on your device, voluntary refunds for change of mind or personal preference are not offered once service access has commenced.
  • We encourage users to test our free guest allowance (3 compressions and 2 PDFs daily) or free registered account (10 compressions and 10 PDFs daily) to verify that ToolKB meets their specific formatting requirements before purchasing a paid plan.

5. Technical Inability to Use Service

In the rare event that an account experiences an unresolved system bug or technical fault attributable to ToolKB that prevents access to paid plan entitlements:

  • Please contact us at support@toolkb.in within 7 days of purchase describing the technical issue.
  • If our support team cannot restore proper functionality to your account within 48 hours of notification, we will issue a full refund of your purchase price.

6. Third-Party Portal Acceptance Disclaimer

As outlined in our Terms of Service and Disclaimer, ToolKB is an independent file preparation tool. While our engine accurately formats files to published dimension and file-size specifications, external examination portals, government recruiting boards, and third-party systems independently control their validation scripts, server availability, and submission deadlines.

ToolKB cannot guarantee acceptance of any file by third-party systems, and rejection by an external website does not constitute grounds for a refund.

7. Contact for Billing Inquiries

For any payment questions, duplicate charge notifications, or invoice requests, please reach out to our dedicated support channels: